Frequently Asked Questions
Everything you need to know about shopping with Voltz Toys.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do Voltz Toys products come with a warranty?
Yes, all our electronic ride-on toys and premium products come with a 6-month limited warranty covering manufacturing defects and battery issues.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.
Are the materials used in your toys safe for children?
Absolutely. All Voltz Toys products are rigorously tested and comply with ASTM F963-17 and CPSIA safety standards to ensure they are non-toxic and safe for kids.